We pride ourselves on being easy to contact and responding super quickly to both our customers and customers-to-be. We can help you with understanding what test you need, placing your order, taking your test or any other part of our service.
If your question requires input from a medical professional, we'll liaise with our medical team to get you the answer.
Our working hours are Mon - Fri: 9am to 5pm
Check out our FAQ for common queries
We have an extensive FAQ covering everything from our products to setting up your account, taking your test and getting your results. You'll often find the answer you're looking for here.
The best way to contact us is by using our contact form
We respond really quickly to queries from our contact form. Our average reply time is under an hour.
Contacting us using the form allows us to find your account details quickly and to pass on your query to our medical team if required.
We will do our best to respond to you even outside of working hours if you use our contact form.
You can also contact us by phone during working hours
We can also be contacted by phone during working hours. If a member of the team is not available able when you call, please leave a message and we'll get back to you ASAP.
Our telephone number is 020 4592 3966