Cookie Policy

Updated: 22 February, 2022

“Cookies” are small text files placed on your device (e.g. computer, phone or tablet) when viewing certain pages on our website. Cookies allow us to keep track of some of your browsing preferences and optimise our website for your personal use. Cookies also allow us to automatically track certain information about how you navigate through, and interact with, our website, which helps us to measure our website’s performance and to improve its design and functionality.

For more information on cookies, please visit www.allaboutcookies.org.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, so we can remember your cookie consent preference when you return to our site).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

When you first visit our website, you will be asked for your consent for us to use analytical or targeting cookies. However, we will still use cookies that are strictly necessary for our website to function.

How do I change my cookie settings?

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

The cookies we use:

Cookie	Name	Expiry	Purpose
Cookie preference	cookieConsent	1 year	This cookie is used to remember a user's choice about cookies on our website. Where users have previously indicated a preference, that user's preference will be stored in this cookie.
YouTube	CONSENT PREF VSC VISITOR_INFO1_LIVE remote_sid	2 years 8 months Session 8 months Session	We embed videos from YouTube using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube's embedding videos information page.
Stripe	_stripe_mid _stripe_sid m	1 year 1 year 2 years	These cookies are necessary for making payment card transactions on our website. The service is provided by Stripe.com which allows online transactions without storing any payment card information. You can read more about how Stripe use cookies here.
Universal Analytics (Google)	_ga _gat _gid _gat _gtag_[ID of website]	2 years 1 minute Session 2 years	These cookies are used to collect information about how visitors use our website. We use the information to help us improve the website, track the performance of our advertising campaigns on Google and target advertising to Google users. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from (including ads), the pages they visited and the products they have purchased. Read Google's overview of privacy and safeguarding data.
Bing (Microsoft)	_uetsid _uetvid muid	1 day 1 year 1 year	These cookies are used by Bing to track visits across websites. This data is used to track purchases from advertising on Bing and to remarket Bing adverts at our visitors. You can find out more about how Bing uses cookies here.
Facebook (Meta)	_fbp	3 months	This cookie is used by Facebook to track visits across websites. This data is used to track purchases from advertising on Facebook and to remarket Facebook adverts at our visitors of our site. You can find out more about how Facebook uses cookies.
Zendesk	_cf_bm _cfruid	1 day Session	These cookies are used to run our customer service Help Centre platform (powered by Zendesk). They perform functions including load-balancing, deliverance of website content, distinguishing between humans and bots and serving DNS connection for website operators. Find out more from Zendesk's Cookie Policy.